HELP

How do I place an order?
How do I know I'm ordering the right product?
How do I see the price before placing my order?
What shipping methods can I choose?
Is your website secure for online payments?
Can you you refuse my order?
What turnaround times do you offer?
Do turnaround times include shipping time?
When will I get my order?
What is your shipping policy?
What payment methods are accepted?
How do I submit a copy of my Purchase Order?
How do I remove sales tax from my order?
Can you help me troubleshoot, install, or activate my product?

How do I place an order?

1. Select Your Product. 

  • Select or Search Product. Utilize the site search bar to search by Product ID, Part #, or Name and click 'Search'. Alternatively, you can select your product from the navigation menu, or by starting on the home page of this site.
  • Get Price. Each product has a price calculator beside it. Enter the quantity to calculate the price. The price of the product is displayed automatically after you've entered the desired quantity.
  • See Shipping. Under Estimate Shipping, a shipping rate can be displayed by entering your zip/postal code and clicking the "Get Rates" button.


2. Click "Add to Cart"

  • Edit, Remove, Add Products. To edit a product quantity in the cart click the Edit link, to remove the product click the Remove link. To add more products to the cart, click the "Continue Shopping" button. 
  • Select Shipping Method & Ship To. To select your desired shipping methods and your ship to address, you must be logged in. Click the "Login if you are a returning customer, or Create An Account" link. After login, return to the saved cart, select your shipping methods and ship to address. Review your order summary and click the "Proceed to Checkout" button.


3. Click "Proceed to Checkout"

  • Enter Promotional Codes and/or PO# if applicable. If you have a promotion code, enter it on this page and select "Apply Promo Code." Promotional codes cannot be applied to your account after you have submitted your order. If you have a PO#, enter it here and include any additional order instructions.
  • Review Order Summary. At checkout, please carefully review your order summary again. Click the "Edit quantities or shipping options" link if changes need to be made.
  • Place Order with Credit Card. To place and pay for the order, click the "Submit Order and Pay with Credit Card" button.
  • Place Order with PO. To place the order, click the "Submit Order and Pay by Purchase Order" button.
  • Place Order with PayPal. A secure PayPal page will allow you to pay by credit card (or by using your PayPal account).


4. Order Received

  • Email Confirmation. After payment is successful, an Order# will be presented on the screen. Within 10 minutes, you will receive an order confirmation to include your itemized order details followed by a copy of your transaction receipt.
  • Start Order Processing. Calculate Turnaround Time. We will begin processing your order and the turnaround time of your order begins on the same business day if ordered by 2 pm EST. Otherwise, processing will begin on the following business day. 

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How do I know I'm ordering the right product?

The Categories section displays all the products we offer. Simply click on a product to view complete information about the product, including pricing. If you have questions about any product, please use the Contact Us in the navigation menu at the top of this page. Our knowledgeable and friendly team will help you.


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How do I see the price before placing my order?

Our product pages provide instant pricing. The price is displayed automatically after you've entered a quantity for the product. Price quotes for custom orders can be requested by clicking "Custom Quote" in the navigation menu at the top of this page.


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What shipping methods can I choose?

A list of shipping methods and your estimated shipping rate are displayed on each product page. Under "Estimate Shipping", simply enter your zip/postal code and click the "Get Rates" button. You'll be able to select a shipping method after adding the product to the shopping cart.


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Is your website secure for credit card payments?

Yes. We use PayPal or Authorize.net to process credit card payments. They are among the largest online credit card processors in the world and comply with the most stringent industry security measures. You can use American Express, Discover Card, Mastercard, or Visa without the need for a PayPal account. Alternatively, if you have a PayPal account you can use that instead.


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Can you refuse my order?

Yes. We reserve the right to refuse an order at our discretion. We reserve the right to refuse orders which in our opinion contain offensive, indecent and improper material including those of an illegal nature or that infringe on the rights of any third party. Even if we print your order, under our Terms of Use, you (the Customer) accept full legal liability for the content of material processed and printed on your behalf and under your instructions. The link to our Terms of Use is at the bottom of the website.


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What turnaround times do you offer?

The Standard turnaround time advertised for a non-custom product on this site is within 2 business days excluding Saturdays, Sundays, and holidays. For orders placed after 2:00 pm EST, the turnaround time starts the next business day. While we employ best efforts to meet your target deadline date, unforeseen delays in delivery services, breakdown of equipment, illness, inclement weather, acts of nature, and other occurrences may impact our ability to meet the deadline.


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Do turnaround times include shipping time?

No. The transit time for shipping is always additional to the turnaround. Please take this into consideration when placing the order. When you order NEDAP® products from WW&L Marketplace, the order is processed within two business days. Orders received during non-business days are processed on the next business day.


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When will I get my order?

Please see our FedEx Ground Transit Map for estimating your delivery date.


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What is your shipping policy?

Orders placed on the WW&L Marketplace only ship to addresses within the United States.

Orders placed on the WW&L Marketplace do not currently ship to addresses outside the United States or military/government APO/FPO locations. We are also not able to ship to Post Office Box addresses. If you wish to ship to an address outside the United States or a military/government location, or if you have a need for LTL; (Less-Than-A-Truckload), please contact our local WW&L sales representative to discuss your options.

Shipping methods available:

Ground = 5 to 7 business days

2 Day = 2 business days

3 Day = 3 business days

Standard Overnight = Next business day, available to specific zip codes

Shipping charges are calculated based on the shipping method you select, and is added to your order total.


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What payment methods are accepted?

We accept payment by credit card. Your credit card is processed by PayPal or Authorize.net. A PayPal account is not necessary to make a purchase from us. You may use any of the following credit cards to make a purchase:

  • American Express
  • Discover
  • MasterCard
  • Visa

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When am I billed for my order?

The full amount due is charged to your credit card at the time your order is placed.


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How do I submit a copy of my Purchase Order?

Email a signed and dated copy of your purchase order to merchant@wwlinc.com and reference your order # after it is placed using the 'Pay by Purchase Order' payment method at checkout. The processing of your order will not start until your account has N30 status and we receive an issued copy of your signed and dated purchase order. When invoiced, please remit payment to: WW&L, PO Box 168, Fort Smith, AR 72902.


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How do I remove sales tax from my order?

Email a copy of your sales tax exemption certificate to merchant@wwlinc.com prior to placing your order. Once submitted, your online account will have sales tax exempt status and sales tax charges will be removed from your shopping cart.


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Can you help troubleshoot, install, or activate my product?

Absolutely! Please call 800-242-4995 for further assistance.