How do I place an order?How do I know I'm ordering the right product?How do I see the price before placing my order?What shipping methods can I choose?Is your website secure for online payments?Can you you refuse my order?What turnaround times do you offer?Do turnaround times include shipping time?When will I get my order?What is your shipping policy?What payment methods are accepted?How do I submit a copy of my Purchase Order?How do I remove sales tax from my order?Can you help me troubleshoot, install, or activate my product?How do I place an order?1. Select Your Product.
2. Click "Add to Cart"
3. Click "Proceed to Checkout"
4. Order Received
Back to TopHow do I know I'm ordering the right product?
The Categories section displays all the products we offer. Simply click on a product to view complete information about the product, including pricing. If you have questions about any product, please use the Contact Us in the navigation menu at the top of this page. Our knowledgeable and friendly team will help you.
Back to TopHow do I see the price before placing my order?
Our product pages provide instant pricing. The price is displayed automatically after you've entered a quantity for the product. Price quotes for custom orders can be requested by clicking "Custom Quote" in the navigation menu at the top of this page.
Back to TopWhat shipping methods can I choose?
A list of shipping methods and your estimated shipping rate are displayed on each product page. Under "Estimate Shipping", simply enter your zip/postal code and click the "Get Rates" button. You'll be able to select a shipping method after adding the product to the shopping cart.
Back to TopIs your website secure for credit card payments?
Yes. We use PayPal or Authorize.net to process credit card payments. They are among the largest online credit card processors in the world and comply with the most stringent industry security measures. You can use American Express, Discover Card, Mastercard, or Visa without the need for a PayPal account. Alternatively, if you have a PayPal account you can use that instead.
Back to TopCan you refuse my order?
Back to TopWhat turnaround times do you offer?
The Standard turnaround time advertised for a non-custom product on this site is within 2 business days excluding Saturdays, Sundays, and holidays. For orders placed after 2:00 pm EST, the turnaround time starts the next business day. While we employ best efforts to meet your target deadline date, unforeseen delays in delivery services, breakdown of equipment, illness, inclement weather, acts of nature, and other occurrences may impact our ability to meet the deadline.
Back to TopDo turnaround times include shipping time?
No. The transit time for shipping is always additional to the turnaround. Please take this into consideration when placing the order. When you order NEDAP® products from WW&L Marketplace, the order is processed within two business days. Orders received during non-business days are processed on the next business day.
Back to TopWhen will I get my order?
Please see our FedEx Ground Transit Map for estimating your delivery date.
Back to TopWhat is your shipping policy?
Orders placed on the WW&L Marketplace only ship to addresses within the United States.
Orders placed on the WW&L Marketplace do not currently ship to addresses outside the United States or military/government APO/FPO locations. We are also not able to ship to Post Office Box addresses. If you wish to ship to an address outside the United States or a military/government location, or if you have a need for LTL; (Less-Than-A-Truckload), please contact our local WW&L sales representative to discuss your options.
Shipping methods available:
Ground = 5 to 7 business days
2 Day = 2 business days
3 Day = 3 business days
Standard Overnight = Next business day, available to specific zip codes
Shipping charges are calculated based on the shipping method you select, and is added to your order total.
Back to TopWhat payment methods are accepted?
We accept payment by credit card. Your credit card is processed by PayPal or Authorize.net. A PayPal account is not necessary to make a purchase from us. You may use any of the following credit cards to make a purchase:
Back to TopWhen am I billed for my order?
The full amount due is charged to your credit card at the time your order is placed.
Back to TopHow do I submit a copy of my Purchase Order?
Email a signed and dated copy of your purchase order to email@example.com and reference your order # after it is placed using the 'Pay by Purchase Order' payment method at checkout. The processing of your order will not start until your account has N30 status and we receive an issued copy of your signed and dated purchase order. When invoiced, please remit payment to: WW&L, PO Box 168, Fort Smith, AR 72902.
Back to TopHow do I remove sales tax from my order?
Email a copy of your sales tax exemption certificate to firstname.lastname@example.org prior to placing your order. Once submitted, your online account will have sales tax exempt status and sales tax charges will be removed from your shopping cart.
Back to TopCan you help troubleshoot, install, or activate my product?
Absolutely! Please call 800-242-4995 for further assistance.